Privacy Policy

Effective Date: 15 Dec 2023

Table of Contents

  • • Introduction and Legal Framework
  • • Information Collection and Usage
  • • Data Processing and Protection
  • • Information Sharing
  • • Data Retention and Deletion
  • • User Rights
  • • Contact and Grievance Redressal
  • • Disclaimer

A. Introduction and Legal Framework

This Privacy Policy is governed by UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and related regulations. As an educational consulting service provider, Clyra Labs ("we," "us," or "our") is committed to protecting your privacy and ensuring transparent data practices.

B. Information Collection and Usage

1. Information We Collect:

  • Personal identification information (name, email, phone number)
  • Educational records and qualifications
  • Professional experience and aspirations
  • Payment information for service fees
  • Service interaction records
  • Website usage data

2. Purpose of Collection:

  • Delivering educational consulting services
  • Personalizing career guidance
  • Processing service payments
  • Improving service quality
  • Communication regarding services
  • Legal compliance

3. Technical Information:

  • Cookies and similar technologies
  • Log information
  • Device information
  • Usage patterns

C. Data Processing and Protection

1. Data Security:

  • Implementation of industry-standard security measures
  • Encryption of sensitive data
  • Regular security audits
  • Secure payment processing through licensed UAE payment providers
  • Staff training on data protection

2. Cookie Policy:

  • Essential cookies for website functionality
  • Analytics cookies (with user consent)
  • Preference cookies
  • Users may disable cookies through browser settings

D. Information Sharing

We share information only in these circumstances:

  • With your explicit consent
  • For service delivery purposes with:
    • Educational institutions (as part of consulting services)
    • Payment processors
    • Technology service providers
  • Legal requirements under UAE law
  • Protection of our legal rights

E. Data Retention and Deletion

Retention Period:

  • Account data retained while your account is active
  • Uploaded materials and assessment/test results retained on a 12-month rolling basis, unless longer retention is required by law or financial regulations
  • Active service period; certain records retained up to 5 years only where required by law or financial regulations
  • Financial records as per UAE law
  • Other records as required by applicable regulations

Data Deletion:

  • Submit requests to datadel@heyclyra.com
  • Subject line: "Data Deletion Request - [Your Email]"
  • Processing time: 30 days from verification of your request
  • We will delete or irreversibly anonymize personal data unless retention is required to meet legal, regulatory, fraud-prevention, or billing obligations
  • Exceptions: Legal requirements and legitimate business needs

F. User Rights

Under UAE law, you have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion (subject to legal requirements)
  • Object to processing
  • Data portability
  • Withdraw consent
  • Request a copy of your tracking and usage data; we will provide an export (Excel or PDF) to your verified email within 7 days of verifying the request

To exercise these rights, contact us via the emails listed below; we will verify your identity before fulfilling the request.

G. Contact and Grievance Redressal

1. Primary Contact:

  • Email: support@heyclyra.com
  • Response time: 24 hours

2. Grievance Officer:

  • Name: Rohit Singh
  • Email: privacy@heyclyra.com
  • Address: Clyra Technologies Ltd, First Floor, Innovation One, DIFC, Dubai, UAE 74777.
  • Response time: 48 hours

H. Disclaimer

Service Limitations:

  • Information accuracy is dependent on user input
  • Educational institution decisions beyond our control
  • Technical service interruptions are possible

Third-Party Links:

  • Not responsible for external websites
  • Separate privacy policies may apply
  • User discretion advised

Liability:

  • Limited as per UAE law
  • Force majeure provisions apply
  • User responsibility for data accuracy

Updates to Privacy Policy

We reserve the right to update this policy in compliance with UAE laws. Users will be notified of significant changes through:

  • Email notification
  • Website announcement
  • Service application notice

Last Updated: 10 Jan 2025

Questions about privacy?

We're here to help. Contact our support team for any privacy-related questions or concerns.

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